The limitations of traditional web and mobile applications, as well as chatbots, are causing customer frustration
Legacy chatbots, constrained by predefined responses, often fail to meet customer needs.
Customers regularly find it frustrating to navigate through
menus to locate information or make transaction.
They prefer not to endure long waits on a hotline
for operator assistance.
Instead, clients desire quick and easily
comprehensible responses in natural language,
accessible 24/7.